ACCURACY OF INFORMATION

DISCLAIMER

Hawaiian Hotels & Resorts is not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you. 

PROPRIETARY INFORMATION

Information, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.

EMAIL

It is our intent to only send you emails that are useful to you and that you want to receive. When you make a reservation with us and provide your email address we may email you from time to time with special offers and promotions. We may use a third-party e-mail service provider from time to time to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send you Hawaiian Hotels & Resorts related emails. Every time you receive an e-mail from us you will be provided the choice to opt-out of receiving future advertisements, updates and promotions via e-mail. Pixel tags and cookies are used in our email messages and at our website to help us measure the effectiveness of our advertising and to study how visitors use our site.

SHARING OF PERSONAL INFORMATION

We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our website, for example, to purchase a rental car. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. At times, we may contract with other companies to perform various functions necessary to operate our business - for example, processing credit cards. We will share with these companies only that personal information they require to process your orders. These companies agree that they will not use or disclose that personal information for any other purpose. 

Other than as explained in this policy, we will not disclose any personal information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our Terms of Use; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) in connection with a sale of our business or company.

PAYMENT INFORMATION

All reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation.

Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.

For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged for all dates excluding the following time periods: October 25, 2024-October 26, 2024 (Royal Kona Resort only); and December 24, 2024-December 31, 2024. 

The full stay will be charged to your credit card for reservations staying over October 25, 2024-October 26, 2024 (Royal Kona Resort only); and for reservations arriving December 24, 2024-December 31, 2024.

Any remaining payments will be charged directly by the hotel at time of check-out.

ROOM RATES

Room rates are quoted in U.S. Dollars (USD) per room, for two persons. Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges. 

For security reasons the Royal Kona Resort will not accept package deliveries for non-registered guests. Packages delivered for hotel guests prior to 24 hours of check-in will need approval from hotel. Please contact the Royal Kona Resort directly for all handling and storage fees at (808) 329-3111. 

HOTEL

The hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Late check-out is subject to charge. 

SPECIAL REQUESTS

We will make every effort to fulfill your preference requests; however they are not guaranteed as rooms are assigned at check-in. 

TAXES

For Royal Kona Resort, room rates do not include 4.712% Hawaii State General Excise Tax, 10.25% Hawaii Transient Accommodations Tax and 3% County Transient Accommodations Tax, for a total tax of 17.962%. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.

Daily car rental rates on Hawaii Island include a 4.712% Hawaii State General Excise Tax and incidental taxes and fees.

TAT # 20246054-01

CAR RENTAL

If you book one of our car inclusive packages, you will pick up and return your car at the Alamo Rent-A-Car location at Kona International Airport on the Big Island of Hawaii. You can use your name to pick up the car or call us at 800-222-5642 to obtain the confirmation number (allow at least 3 days after making reservation). 

Cars are rented on a 24-hour basis. Rental cars need to be reserved in the name of the driver and the rental car company will require a valid credit card in the driver's name to guarantee against additional charges. Minimum rental age is 21 on most vehicles. For drivers between the ages of 21 and 25 years an additional underage driver's fee is due and payable to the rental car company at time of rental. The rental car company also assesses a fee for any additional drivers. This fee is payable directly to the rental car company at time of rental.

Hawaii law requires child restraint seats for all children under 4 years old and less than 40 pounds; these are available for rent from the rental car company. Other optional add-ons are available for purchase directly from the rental car company at time of rental. If you would like to make any changes, upgrades or ask questions about your car, please call us at 800-222-5642.

VOLUNTARY CHANGE FEE

Changes to hotel and/or car rental that result in additional monies owed are due and payable at time of change.

CANCELLATIONS AFTER PURCHASE

In all cases, any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties. Please note that in cases where a credit card refund is due, Royal Kona Resort and Kauai Shores Hotel will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.

Any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties unless you have purchased a non-refundable room rate. Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.

Royal Kona Resort:

For travel between January 1, 2024-October 24, 2024; and October 27, 2024-December 23, 2024 inclusive, any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price, plus applicable taxes.

For travel with stays over October 25, 2024-October 26, 2024 (Ironman season), cancellations made 90 days or less prior to arrival will result in a penalty charge of the entire stay, plus applicable taxes.

For travel December 24, 2024-December 31, 2024 inclusive (Holiday season), cancellations made after November 24, 2024 will result in a penalty charge of the entire stay, plus applicable taxes. 

Kauai Shores Hotel: 

For travel between January 1, 2024-December 22, 2024 inclusive, any cancellations made three (3) days or less prior to arrival will result in a penalty charge of one-night of the total package price, plus applicable taxes.

For travel December 23, 2024-December 31, 2024 inclusive (Holiday season), cancellations made after November 23, 2024 will result in a penalty charge of two-nights of the total package price, plus applicable taxes.

No Shows will result in a penalty charge of two-nights of the total package price except during the holiday and Ironman season dates listed above which will result in penalty charge of the total package price. 

Cancellation policy is based upon 12:01 a.m.; day of arrival.
 
In case of illness or death of passenger, please call 800-22-ALOHA for special assistance.